Welcome to the new subscribers of STAR Resume! Join other job candidates who are learning how to improve their resume and interview preparation.
99% of resume bullet point examples I read lack the following:
(a) Detail on the impressive/unique action the candidate took to achieve their task.
(b) Numbers/metrics informing if the result met or exceeded goals.
(c) Does not pique my interest to learn more.
(d) All of the above.
Below is an example of a common resume bullet point example (the before ❌) and what this same example looks like when applying the STAR Method (the after ✅ ).
❌ Before
Resolved customer support issues through live chat, phone, and email to ensure a high satisfaction rate.
✅ After
Managed 300 customer support issues (e.g. live chat, phone, email) per month. Within a 30 minute support engagement, understood the issue, analyzed root cause, and then troubleshot to resolution. Current results are a 92% satisfaction rate, beating the company goal by 15% and resulting in a top 5% rating. Set to present a playbook on increasing customer satisfaction to the VP of Sales by end of Q3 2022.
What is the secret to writing this bullet point?
—> 3 simple sentences using the STAR Method. Focus the first sentence on the Situation + Task. Then describe the Action in the second sentence. And end it with data-driven Results. The cherry on top is answering the “what happens next” or “how will you scale this” question with your future plan.
—> The ✅ example details scope of work (300 CS issues), ties together the action and results, and opens up the interviewer to ask specific follow-up questions (e.g. “What are you doing differently to be in the top 5% of the company?” or “How are you preparing for your upcoming presentation?”).
Click here to read example one of “Before & After: Resume Bullet Point Makeover”
Click here to learn ⭐ How To Improve Your Resume Using The STAR Method
P.S. forward this to a colleague/friend if you think this will help.
If you have questions, comments, or feedback, email me at starmethodresume@gmail.com